SHIPPING & RETURNS

Shipping

Here is information about shipping for orders placed through the website. For further questions, Gravity Check customer service will be happy to assist you by email: info@gravity-check.com, or by phone: 972-3-5255393

Shipping Options and Costs When Purchasing through the Website:

Prices include shipping (Europe, USA, Israel )

Shipment Times:

After we receive and confirm your order, the package will be delivered to you by registered mail between 2-7 business days after placing your order on the website. Deliveries cannot be made on Fridays or on holiday eves.

Tracking Your Order:

After making your purchase, you can track your order’s status at any time by entering “My Account”, and then clicking on “My Orders”. An email message confirming execution of the transaction will be sent to you within 48 hours of completing the purchase transaction on the website. If your order is valid, an additional message will be sent to you with an order confirmation and a shipment number.

Shipment Regions:

Orders on the Gravity Check website can be made to any region in Israel

As of now, it is not possible to place an order for international delivery.

Returns

Here is information regarding the return or exchange of items purchased through the website. For further questions, Gravity Check customer service will be happy to assist you by email: info@gravity-check.com, or by phone: 972-3-5255-393

Canceling an Order on the Website:

You can cancel a transaction executed on the website within an hour of completing your order, during customer service working hours – Sunday-Thursday from 09:30 to 15:30, at phone number 972-3-5255-393. Please note that cancellation can only be done by telephone, not by email.

Return or Exchange of Items Purchased through the Site:

You can exchange or return any item you purchased through the site within 14 days of the date you received it. Should you change your mind regarding a purchase despite the arrival of the items you purchased with no defects, you are entitled to full credit for the purchase within 14 days of the moment you received the item, but not for the shipping costs.

Terms for Return or Exchange of Items Purchased through the Site:

In order to return a product, or exchange it for another, you must return the product to Gravity Check along with the original invoice. In addition:

  • Clothing items must not have been used at all and must bear the label attached to them.
  • We cannot allow return/exchange of an item that was used or whose package was opened.

Receiving refund for Return of an Item:

You will receive a refund to the credit card with which the transaction was executed. The credit for an item that was purchased through the site will be executed within 14 business days of returning the item.

Cancellation of a Transaction by Gravity Check:

Your order might not be executed if, after your purchase was completed, the item you chose is out of stock, or if the full details of your credit card and/or your full personal details were not received by the system.
In any such case, customer service will contact you. For details and inquiries regarding products and their supply, you can contact Gravity Check customer service by email: info@gravity-check.com or by phone: 972-3-5255-393